Remote Help Application Download


Synergy Network Access Control

Bayview Device Registration
Copper Beech Device Registration

When visiting these sites, please proceed through the security error


Residents sign-up forms


The following locations have online signup forms available. If your location is not yet listed online, please call 734.222.6060 and we can help establish service for you.


411 Lofts - Download Sign-up - 411 Washington St., Ann Arbor, Michigan
Chauncey Square - Download Sign-up - 102 North Chauncey Ave - West Lafayette, Indiana
Fuse - Download Sign-up - 720 Northwestern Ave - West Lafayette, Indiana
Landmark - Download Sign-up - 1300 South University - Ann Arbor, Michigan
Level - Download Sign-up - 1020 North Tyndall Ave - Tucson, Arizona
Next - Download Sign-up - 1031 N Park Ave - Tucson, Arizona
Rise - Download Sign-up - 717 University Dr - College Station, Texas
The Stack - Download Sign-up - 727 University Dr - College Station, Texas
Latitude - Download Sign-up - 235 South 11th St - Lincoln, Nebraska
Landmark - Download Sign-up - 4500 College Avenue College Park, Maryland
ONYX - Download Sign-up - 444 W College Avenue Tallahassee, Florida
Social 28 - Download Sign-up - 1221 SW 2nd Ave Gainesville, Florida
University Towers - Download Sign-up - 536 South Forest - Ann Arbor, Michigan
Foundry Lofts - Download Sign-up - 413 E Huron St - Ann Arbor, Michigan
Uncommon Tampa - Download Sign-up - 14202 North 42nd Street, Tampa, Florida
Uncommon Madison - Download Sign-up - 110 North Bedford Street, Madison, Wisconsin
HERE Apartments - Download Sign-up - 1101 Indiana Street, Lawrence, Kansas
Bayview - Download Sign-up - 3000 NE 151 Street, North Miami, Florida

Open a residential support ticket

Mail Settings

For web-based access to your email: webemail.synergybroadband.com

To configure your email account:

Select your email client from the popmail.synergybroadband.com server list below. For assistance, please call (734) 222-6060 and a Synergy representative will be happy to assist you.

  • MS Outlook 2016
  • MS Outlook 2007
    1. 1. On the Tools menu, click Account Settings
    2. 2. On the E-mail tab, click on the New... button
    3. 3. On the Choose E-mail Service screen, select IMAP and click Next to continue
    4. 4. Select Manually configure server settings or additional server types, and then click Next
    5. 5. On the Choose E-mail Service page, select Internet E-mail and then click Next
    6. 6. On the Internet E-mail Settings page, you will need to fill in the following information:
          Your Name: Your name as you would like it to appear on outgoing     messages
          E-mail Address: yourname@yourdomain.com
          User Name: yourname@yourdomain.com
          Password: your password
          Incoming mail server (IMAP): popmail.synergybroadband.com
          Outgoing mail server (SMTP): popmail.synergybroadband.com
    7. 7. Click on the More Settings... button
    8. 8. Select the Outgoing Server tab, and put a check mark next to My outgoing server (SMTP) requires authentication
    9. 9. Select Log on using and enter the following:
          Username: yourname@yourdomain.com
          Password: your password
      Click OK to save your settings and return to the previous menu
    10. 10. On the Internet E-mail Settings page, click the Test Account Settings... button
    11. 11. If for any reason the test shows Failed, return to the previous menu and double check your settings
    12. 12. Click Next, Finish to complete your email setup
  • MS Outlook 2002 & 2003
    1. 1. On the Tools menu, click E-mail Accounts
    2. 2. SelectAdd a new e-mail account and click Next to continue
    3. 3. On the Server Type screen, select IMAP and click Next to continue
    4. 4. Select View or change existing e-mail accounts, and then click Next
    5. 5. On the Internet E-mail Settings (IMAP) page, you will need to fill in the following information:
          Your Name: Your name as you would like it to appear on outgoing     messages
          E-mail Address: yourname@yourdomain.com
          User Name: yourname@yourdomain.com
          Password: your password
          Incoming mail server (IMAP): popmail.synergybroadband.com
          Outgoing mail server (SMTP): popmail.synergybroadband.com
    6. 6. Click on the More Settings... button
    7. 7. Select the Outgoing Server tab, and put a check mark next to My outgoing server (SMTP) requires authentication
    8. 8. Select Log on using and enter the following:
          Username: yourname@yourdomain.com
          Password: your password
      Click OK to save your settings and return to the previous menu
    9. 9. On the Internet E-mail Settings page, click the Test Account Settings... button
    10. 10. If for any reason the test shows Failed, return to the previous menu and double check your settings
    11. 11. Click Next, Finish to complete your email setup
  • MS Outlook 98, 2000 & Outlook Express
    1. 1. On the Tools menu, click Accounts, and then click the Mail tab
    2. 2. Click Add, and then click Mail
    3. 3. Type the name you want to appear in the "From" field when you sent messages, and then click Next
    4. 4. Check to be sure that I already have an email address I'd like to use is selected. Enter your email address, and then click Next
    5. 5. On the E-mail Server Names page, you will need to fill in the following information:
          Type of Server: IMAP server
          Incoming mail server (IMAP): popmail.synergybroadband.com
          Outgoing mail server (SMTP): popmail.synergybroadband.com
      Click Next
    6. 6. On the Internet Mail Logon page, you will need to enter:
          Account name: yourname@yourdomain.com
          Password: your password
      Click Next
    7. 7. Clicking Finish will take you back to the Accounts setup screen
    8. 8. You will also need to configure your Outgoing mail server settings. Select your Synergy email account.
    9. 9. Click Properties
    10. 10. Click the Servers tab
    11. 11. Under Outgoing Mail Server, click to select the My server requries authentication check box
    12. 12. Click Settings
    13. 13. Select Log on using and enter the following:
          Username: yourname@yourdomain.com
          Password: your password
    14. 14. Click OK twice to apply all the changes
    15. 15. Send a test message to yourself from a secondary email address, or have a friend send one to you to verify that your email is working properly.
    1. 1. On the Tools menu, click Account Settings...
    2. 2. In the lower left corner, click on Add Account...
    3. 3. Select Email account, click Next
    4. 4. In the Your Name field, type the name you want to appear in the "From" field when you send messages. In the Email Address field, enter yourname@yourdomain.com, then click Next
    5. 5. Select IMAP for your type of incoming mail server.
          Incoming Server: popmail.synergybroadband.com
      Click Next
    6. 6. Incoming User Name: yourname@yourdomain.com
          Outgoing Username: yourname@yourdomain.com
    7. 7. Account Name: yourname@yourdomain.com
      (Note that you do not have to call your account by this name, but it is generally a good idea for easy identification)
    8. 8. Click Finish. This will return you to the Account Settings window.
    9. 9. Click the + next to your account name if the list does not expand automatically
    10. 10. Highlight Server Settings on the left side of the window
    11. 11. Below Server Settings on the right side, check the box to Use secure authentication
    12. 12. Select Outgoing Server (SMTP) from the left hand side of this window. Enter the following on the right:
          Server Name: popmail.synergybroadband.com
          Check the box to Use name and password
          User Name: yourname@yourdomain.com
      Click OK

    13. ***Note that if you are using Thunderbird for the first time, you will be prompted for Outgong Server information during the setup process. Be sure to use popmail.synergybroadband.com for your outgoing mail.
  • Eudora
    1. 1. When Eudora starts for the first time, the New Account Wizard will start. Click Next to continue. (Alternatively, if this is not the first time you have used Eudora, you can easily make the necessary changes by selecting Tools, Options...)
    2. 2. On the Account Settings screen, select Create a brand new email account, then click Next
    3. 3. In the Your Name field, type the name you want to appear in the "from" field when you send messages, and then click Next
    4. 4. In the Email Address field, enter yourname@yourdomain.com, then click Next
    5. 5. In the Incoming Server field, enter popmail.synergybroadband.com
    6. 6. Select POP for the type of server, then click Next
    7. 7. In the Outgoing Server field, enter popmail.synergybroadband.com. Make sure that Allow Authentication is on, then click Next
    8. 8. Setup is now complete. Click Finish.

    9. Allow Eudora to remember your password:
    10. 1. Any time you want to send or receive mail, Eudora will prompt you for your password. If you would like Eudora to remember it, instead of having to re-type it every time, click Tools and selection Options
    11. 2. Select the Checking Mail icon (second from the top) on the left side of the Options menu
    12. 3. Check the Save password box, then click OK

Mobile Mail Settings

To configure your email account:

Select the type of phone you have from the list below.

  • BlackBerry
    1. 1. To get started, head to the account setup by going to Settings > Accounts. You can also get here directly from the Hub providing you haven't already added accounts to your device. In the account setup screen you'll see any accounts already on the device. To add an account, tap the Add Account icon on the bottom menu.



    2. 2. Here you will have a list of accounts you can set up. Again, any services that are already set up will not show. So if you already added your Facebook account you won't see the option to add it. The only option that allows multiple accounts is email, calendar and contacts. Twitter, Facebook and Evernote only offer one accoun



    3. 3. For basic email setup, choose Email, Calendar and Contacts. On the next screen, enter your email address. Next, enter the account password. On the next screen, you can choose to name the account and also toggle sync for email, calendar and contacts. Click Done.


  • iPhone
  • Android

Online Fax Portal

Click here to take advantage of Synergy's web-based faxing service.

Make a Payment

Contact Accounting: accounting@synergybroadband.com
Phone: (734) 222-6060    eFax: (801) 640-8001



Please enter the following information to pay your bill online:

Name:
Customer ID (optional):
Invoice Number:
Phone: ()--
Address:
Amount you wish to pay: $



A few reminders:

All bills for domain name registration, hosting and dsl service must be paid before the due date to ensure that you do not lose your domain name or have your service disconnected.

Please allow 7-10 business days for mailing to ensure that your payment is received on time.

Synergy accepts all major credit cards including Visa, MasterCard, Discover and American Express, business or personal checks and cashiers checks. We charge a $75 service fee for all returned checks.

You can pay your bills with a credit card or set up an automatic deduction from your credit card or debit card with the form that you can download at the top of this page.

FAQs

Support FAQs

I am a University Towers resident. What should I do if my internet connection is not working?
In many cases, simply power-cycling the router is all that is required to restore your connection. Please follow the procedure below:


  1. Turn your router off, either by unplugging it from the wall, or by flipping the power switch on the back.
  2. Leave the router turned off for AT LEAST ONE MINUTE. This is critical; rebooting too quickly may result in a poor connection or damage to the router.
  3. Turn the router back on. Wait until the first three lights change to solid green (some flickering on the other lights is normal). This may take a few minutes so please be patient. Once the first three lights change to green, go to your computer and test the connection. If your internet still does not seem to be router, please contact us at (734) 222-606 and a support staff member will be happy to assist you.

My computer connection is slow and/or stopping. What are common causes of this problem?
The most common cause of speed issues is a virus. It is important to keep your computer healthy. If you think that your computer may be infected, we urge you to run a thorough virus/spyware scan on each machine on your network. We recommend running virus scanning software daily. In case you do not have updated virus protection at your disposal, here are a few links to some good, free programs which are available for download:

Anti-Virus Programs:
Microsoft Security Essentials
AVG Free Edition
McAfee AVERT Stinger

Spyware/Adware Removal Programs:
Windows® Defender (Beta 2)
Spyware Doctor
Spy Sweeper
Spybot Search & Destroy


Allworx FAQs

How to set up and use your voicemail


Allworx telephone overview


Allworx call basics

Accounting FAQs

How can I make a payment?
Information about accepted payment methods can be found on our payment page. Synergy accepts all major credit cards including Visa, MasterCard, Discover and American Express, business or personal checks and cashiers checks.

Why is it so important that I pay my domain name registration/ on time?
All domain name registrations must go through ICANN, the nonprofit corporation that assumes responsibility from the US Government for coordinating the management of the Internet domain name system. ICANN has designated registrars which everyone must purchase domain names from. We have to pay for your domain name every year by the due date listed. If you do not pay us by that due date, we will assume that you do not want to renew your domain name and we will not pay for it resulting in the registrar releasing it for sale to the public.

Why is it so important to pay my hosting bill on time and why do I have to pay hosting every year?
A good analogy for website hosting is that our server is an apartment building. We rent space out for websites, giving different services to different "tenants" with different needs. Just like a landlord has a lot of upkeep to pay for his apartment building, we have a lot of upkeep to pay for our server farm. If hosting fees are not paid before the due date, your service will be disconnected and you will be charged a reconnect fee of $75.

Why is it so important that I pay my broadband or DSL bill on time?
Your broadband/ dsl connection is a service bill just like your phone bill, heating and rent. It has to be continually maintained. If the bill is not paid before the due date, your service will be disconnected and you will be charged a reconnect fee of $75.


Broadband FAQs

Why is home-based service not acceptable for my business?
Home based services such as cable modem and asymmetrical DSL only move at a high rate of speed when downloading, or receiving information from the Internet. Its upload speed is limited. That means slower service when you're emailing clients, sending out large files or trading stock online. All of which can be very time sensitive.

Why should I choose Synergy for my broadband access?
We own and operate all of our equipment and lines- we do not rent space in a Local Telco building. We monitor network performance 24 hours per day. 7 days per week. We guarantee 99% uptime - this is a guarantee unmatched in the industry. We give a 24-hour 7-day technical support line for all of our customers.