Support FAQs:

How do I set up my email account?
Our mail settings page can assist you in configuring your email client to send and receive messages.

I am a University Towers resident. What should I do if my internet connection is not working?
In many cases, simply power-cycling the router is all that is required to restore your connection. Please follow the procedure below:

1) Turn your router off, either by unplugging it from the wall or flipping the power switch on the back.

2) Leave the router turned off for AT LEAST ONE MINUTE. This is critical; rebooting too quickly may result in a poor connection or damage to the router.

3) Turn the router back on. Wait until the first three lights change to solid green (some flickering on the other lights is normal). This may take a few minutes so please be patient. Once the first three lights change to green, go to your computer and test the connection. If your internet still does not seem to be working please contact us at 734-222-6060 and a support staff member will be happy to assist you.

My computer connection is slow and/or stopping. What are common causes of this problem?
The most common cause of speed issues is a virus. It is important to keep your computer healthy. If you think that your computer may be infected, we urge you to run a thorough virus/spyware scan on each machine on your network. We recommend running virus scanning software daily. In case you do not have updated virus protection at your disposal, here are a few links to some good, free programs which are available for download:

Anti-Virus Programs:
AVG Free Edition
McAfee AVERT Stinger

Spyware/Adware Removal Programs:
Windows® Defender (Beta 2)
Spyware Doctor
Spy Sweeper
Spybot Search & Destroy

We also recommended making sure that Windows machines are fully updated. Run Windows Update every other week and make sure to run disk cleanup on your computer every week(go to start, programs, accessories, system tools, disk cleanup).

FOR BEST RESULTS YOU SHOULD RUN EACH OF THE ABOVE PROGRAMS ON EVERY COMPUTER IN YOUR NETWORK. They will cross check each others and one may catch what another misses.

Accounting FAQs:

How can I make a payment?
Information about accepted payment methods can be found on our payment page. Synergy accepts all major credit cards including Visa, MasterCard, Discover and American Express, business or personal checks and cashiers checks.

Why is it so important that I pay my domain name registration/ on time?
All domain name registrations must go through ICANN, the nonprofit corporation that assumes responsibility from the US Government for coordinating the management of the Internet domain name system. ICANN has designated registrars which everyone must purchase domain names from. We have to pay for your domain name every year by the due date listed. If you do not pay us by that due date, we will assume that you do not want to renew your domain name and we will not pay for it resulting in the registrar releasing it for sale to the public.

Why is it so important to pay my hosting bill on time and why do I have to pay hosting every year?
A good analogy for website hosting is that our server is an apartment building. We rent space out for websites, giving different services to different "tenants" with different needs. Just like a landlord has a lot of upkeep to pay for his apartment building, we have a lot of upkeep to pay for our server farm. If hosting fees are not paid before the due date, your service will be disconnected and you will be charged a reconnect fee of $75.

Why is it so important that I pay my broadband or dsl bill on time?
Your broadband/ dsl connection is a service bill just like your phone bill, heating and rent. It has to be continually maintained. If the bill is not paid before the due date, your service will be disconnected and you will be charged a reconnect fee of $75.

Broadband FAQs:

Why is home-based service not acceptable for my business?
Home based services such as cable modem and asymmetrical DSL only move at a high rate of speed when downloading, or receiving information from the Internet. Its upload speed is limited. That means slower service when you're emailing clients, sending out large files or trading stock online. All of which can be very time sensitive.

Why should I choose Synergy for my broadband access?
We own and operate all of our equipment and lines- we do not rent space in an Ameritech building. We monitor network performance 24 hours per day. 7 days per week. We guarantee 99% uptime - this is a guarantee unmatched in the industry. We give a 24-hour 7-day technical support line for all of our customers.